Support

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Choose the right path for your case. Whether you need help with an issue, product guidance, or trust-related information, this page brings together the fastest routes to the relevant team and documentation.

Open a support request

Report a bug, request help, or share a product improvement idea directly with the team.

Open Support Portal

Best results: include your Confluence site URL, a short screen recording, reproduction steps, and a sample file if relevant.

Product documentation

Step-by-step guidance for importing data, grouping, formulas, formatting, and sharing tables in Confluence.

Documentation Marketplace

Platform status

Simpleasyty apps run entirely on Atlassian Forge. Check Atlassian platform status for infrastructure-level incidents.

View Atlassian Status

Runtime: Atlassian-hosted (Forge). Data egress: none as part of core functionality.

Security & trust

Review security, privacy, compliance, and data handling details for internal reviews and procurement processes.

Security Privacy Compliance DPA

Support expectations

We aim to respond within 2–3 business days. Issues affecting core functionality, availability, or security are prioritized accordingly.

View SLA

Marketplace and product context

Check the Atlassian Marketplace listing for app details, version context, and customer-facing product information.

View Marketplace Listing

Quick answers

What should I include in a support request?

Include your Confluence site URL, a short screen recording, steps to reproduce, expected behavior, actual behavior, and a sample CSV, Excel, or JSON file if relevant.

What happens after I open a ticket?

Requests are reviewed and prioritized based on impact and reproducibility. We may reply with follow-up questions, workarounds, or confirmation that the issue has been added to our roadmap or engineering backlog.

Where do apps run and where is my data?

Simpleasyty apps run on Atlassian Forge. Customer data is not transmitted or stored outside Atlassian’s infrastructure as part of the app’s core functionality.

How quickly do you respond?

We aim to respond within 2–3 business days. For more details, see our SLA.

Where can I review security and compliance details?

Start with our Security, Privacy, Compliance, and DPA pages.