Support

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Choose the fastest path for your case. If something isn’t working as expected or you have an idea to improve it, open a ticket — it goes straight to the team.

Issue right now

Bug, incident, or feature request — reach us directly.

Open Support Portal

Tip: include a short screen recording and your Confluence site URL.

How to do something

Step-by-step guides for importing, grouping, formulas, and sharing.

Documentation Marketplace

Is Atlassian down?

Apps run entirely on Atlassian (Forge). Check platform status.

View Atlassian Status

Hosting: Atlassian-hosted (Forge). Data egress: none.

Quick answers

What should I include in a ticket?

Your Confluence site URL, a short screen recording, steps to reproduce, and a sample file (CSV/Excel/JSON) if relevant.

Where do apps run and where is my data?

Simpleasyty apps run on Atlassian (Forge). There’s no data egress — your data stays within Atlassian’s infrastructure.

Response times & availability

We aim to respond within 2–3 business days. See our SLA.