Service Level Agreement (SLA)

Simpleasyty offers lightweight, cloud-native apps for the Atlassian ecosystem. While our apps are free and provided without a contractual SLA, we are committed to maintaining reliability, performance, and responsive support within reasonable boundaries.

Support availability

Support is available via our dedicated support page at simpleasyty.com/support. We aim to respond to all inquiries within 2–3 business days, depending on complexity and workload.

Service uptime and reliability

All Simpleasyty apps run within Atlassian’s cloud infrastructure using Forge Native, which ensures high availability and built-in resilience. We do not operate or maintain our own backend servers or external infrastructure.

As such, our availability is aligned with Atlassian’s own cloud service uptime. For details, refer to Atlassian’s service status.

Issue tracking and bug resolution

We track and prioritize issues reported through our support channels. While we do not guarantee resolution timelines, we actively address bugs that affect core functionality or user experience in a timely manner.

Limitations

This SLA does not cover:

• Custom development or feature requests
• Issues caused by third-party apps or Confluence misconfigurations
• Non-reproducible errors without sufficient context

For SLA or support-related questions, contact us at support@simpleasyty.com.