Service Level Agreement (SLA)

Simpleasyty offers lightweight, cloud-native apps for the Atlassian ecosystem. While our apps are free and provided without a contractual SLA, we are committed to maintaining reliability, performance, and responsive support within reasonable boundaries. This page does not constitute a contractual service level agreement.

Support availability

Support is available via our dedicated support page at simpleasyty.com/support. We aim to respond to most inquiries within 2–3 business days, depending on complexity and workload.

Service uptime and reliability

All Simpleasyty apps run within Atlassian’s cloud infrastructure using Forge Native, which provides high availability and built-in resilience. We do not operate or maintain our own backend servers or external infrastructure.

App availability depends in part on Atlassian’s cloud infrastructure and platform uptime. For details, refer to Atlassian’s service status.

Issue tracking and bug resolution

We track and prioritize issues reported through our support channels. Issues affecting core functionality, security, or availability are prioritized accordingly. While we do not guarantee resolution timelines, we actively address bugs that affect core functionality or user experience in a timely manner.

Limitations

• Custom development or feature requests
• Issues caused by third-party apps or Confluence misconfigurations
• Non-reproducible errors without sufficient context
• Guaranteed delivery of requested features or enhancements

For SLA or support-related questions, contact us at support@simpleasyty.com.